Native Communities is a trading name of Native Residential Ltd. and explains how Native protects and processes your personal information. ‘Your personal information’ means any information about you that you or third parties provide to us, or we produce about our services offered or provided to you.
Our Privacy Policy relates to the following categories of individuals:
- residents and prospective residents
- customers and prospective customers
- guests and prospective guests
- our business clients and their personnel
- visitors to our website
- applicants for job opportunities.
Where we provide products or services under contract with an organisation (for example your employer), that organisation controls the information processed by Native on your behalf until they transfer it to us, upon which point Native assumes responsibility for processing your data.
Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:
1. Native’s Privacy Principles
2.What information Native collects about you
3.Why Native collects this information and how we use it
4.How do we store and secure the information we collect
5.How long do we keep the information we collect
6.How Native shares information we collect
7.How Native transfers information we collect internationally
8.Your rights and other important privacy information
9. How you can access and control the information held by Native
Please read this privacy policy carefully as it sets out the basis on which we collect any personal information from or about you, and how we use it in the operation of:
- native-group.com website
- nativeplaces.com website
- Websites and operations for build-to-rent and private rental sector properties operated by Native, such as bendixmcr.co.uk
- Online payment web pages used to collect payment
- Online web forms used to collect information for third-party referencing companies
- Corporate portals or web pages managed by Native on behalf of our corporate clients
- Central or regional functions including asset management, direct, agent, partner, corporate and key account client services, HR, operations, estates, finance, business development, marketing and IT.
By visiting any of our websites or by using any of these services, you acknowledge the practices described in this privacy policy.
Native’s Privacy Principles
Native is committed to safeguarding the privacy and security of your information.
What information Native collects about you:
The personal information we collect depends on the products and services you have, how you use them, how you made contact, enquired or booked and through which channel, partner or third party this was done. Depending on these factors, Native could hold any of the below personal information about you:
Why Native collects this information and how we use it:
Why we collect personal information and how we use the information we collect depends in part on which services you enquire about, order or use, how you use them, and any preferences you have communicated to us. Below are the for which we use the information we collect about you [as well as the lawful basis for processing for each].
How do we store and secure the information we collect:
Sign-ups for news offers or marketing campaigns – If you have provided your contact details and confirmed that you have provided consent to receive news, offers or marketing campaigns, we will retain your personal information for no longer than 5 years from the point you last expressed an interest/opened a communication without unsubscribing/provided consent/contacted us/subscribed or unsubscribed. We retain information derived from cookies and other tracking technologies.
Personal Information related to Enquiries and Orders – If you have made an enquiry about or order for products or services or a third party has done so on your behalf, we will retain your information for no longer than 7 years from the point of your last enquiry or order.
Billing – If you have been billed by Native for any products or services, we will retain your information for no longer than 7 years from the point of billing of your last invoice.
Account Information – We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, support business operations, and continue to develop and improve our products and services.
Client contracts – If you’re an employee of a corporate client that specifies in our contract that data must be retained for reporting purposes on their behalf for a particular period, we will comply with that length of time where possible and where they have confirmed their responsibility as data controller in that regards.
Job Applicant details – CVs, cover letters, application forms and interview notes for unsuccessful candidates will be retained for no longer than 1 year. Successful candidates will have these files transferred to their personnel file, for which our retention period will not be covered by this document.
Other files and emails – We retain active, undeleted electronic files and emails for a period of no longer than 7 years unless they have been identified as business critical and set to not be deleted.
Complaints – We retain complaints and responses to them for no longer than 6 years from closure.
Telephone call and SMS / IM data – We retain recorded calls and messages no longer than is required for quality, training or legal reasons or will retain them no longer than 1 year, whichever is greater.
In other cases, we’ll store personal information for the periods needed for the purposes for which the information was collected or for which it is to be further processed. And sometimes we’ll keep it for longer if we need to by law. Otherwise, we delete it.
How Native shares information we collect:
We only share your personal information where it is necessary for us to do so for legitimate business purposes, or if that is not the case, when you have provided consent for us to do so. We will only share personal information with that we have verified and are handling your details securely. We do use third-party service providers to process personal information on our behalf for the kinds of purposes set out below:
Where we use another organisation, we still control your personal information.
If there’s a change (or expected change) in who owns us or any of our assets, we might share personal information with the new (or prospective) owner. If we do, they’ll have to keep it confidential.
How Native transfers information we collect internationally.
Native does not currently share personal data outside the EU for data related to residential accommodation and tenants, however, we are a growing company with plans for expansion outside of the UK. Wherever possible we will minimise sharing data internationally, however, it’s possible that we will have legitimate business reasons to do so. If that’s the case we reserve the right to share personal data internationally and will update our Privacy Policy if that becomes the case to reflect this. As with all our providers, we will have strict controls in place to make sure it’s properly protected. Your rights and other important privacy information.
Native is committed to compliance with Data Processing Laws and respecting your privacy. “Data Processing Laws” means (a) the Data Protection Act 2018 (DPA 2018) and/or any laws or regulations implementing the General Data Protection Regulation (UK GDPR); and/or any corresponding or equivalent national laws or regulations; and any applicable laws replacing, amending, extending, re-enacting or consolidating any of the above DP Laws from time to time; For the purposes of the Data Processing Laws Native is the data controller. GDPR provides you with the below concerning the processing of your personal data. These are listed below:
In addition, the Data Processing Laws provide you with the right to withdraw consent for the processing of your data for data upon which the basis for processing is consent, which you can do via the process mentioned below.
To find out more information about these rights and our obligations, please visit the Information Commissioner’s Office website https://ico.org.uk.
How you can access and control your information held by Native
If you have any questions or require details related to the personal information we hold about you or wish to exercise any of your rights outlined in this policy, get in touch with our Data Protection Officer by Emailing: dataprotection@native-communities.com Or write to us at:
Data Protection Officer Native Communties United House 9 Pembridge Road London W11 3JY
If you are requesting access to your information, by law you will need to provide the below in your communication for us to be able to legally issue a full response to your request to access information, which we will do within one calendar month, free of charge.
If you want to make a complaint on how we have handled your personal information, please contact our data protection officer who will investigate the matter and report back to you.
If you are still not satisfied after our response or believe we are not using your personal information in line with the law, you also have the right to complain to the data protection regulator in the country where you live or work. For the UK, that’s the Information Commissioner’s Office – https://ico.org.uk.